Thunder Bay Regional Compliments and Concerns
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Before entering Feedback, you must read and agree to the following " COMPLIMENTS AND CONCERNS PRIVACY STATEMENT AND TERMS OF USE".
Once you have read the policy, click the "I AGREE TO THE ABOVE POLICY" button at the bottom of this page.



This Privacy Statement applies to the electronic Compliment and Concern Form for compliments, concerns, complaints and recommendations portion of the Thunder Bay Regional Health Sciences Centre (TBRHSC) website.

TBRHSC is committed to protecting the privacy of visitors to our website. This Privacy Statement explains how personal information may be collected, used or disclosed through the Compliment and Concern process. Please read it carefully. This document was last updated April 21, 2022.

Please note that our electronic Compliment and Concern Form is not continuously monitored. The submission must not be used for time-sensitive matters, including for the purpose of seeking health care or requesting/scheduling an appointment at TBRHSC.

By clicking on the “I AGREE TO THE ABOVE POLICY” button below, you are consenting to TBRHSC collecting, using and disclosing your personal information in accordance with the purposes set out in this Privacy Statement. For more information about TBRHSC’s Privacy practices, TBRHSC’s Terms of Use and Privacy Statement for this website are available at

Collection of Personal Information

In order for TBRHSC to properly review and address the Compliments and Concerns submitted to us, it is necessary to collect personal information.

“Personal information” is information that is personally identifiable, such as your name, address, email address, telephone number, personal health information, and the compliment or concern that you provide to us. “Personal health information” includes, but is not limited to, information relating to an individual’s health and health care including the fact that the individual received care at TBRHSC, the nature of the care provided and the name of his/her health care professional(s).

The personal information requested on our Compliment and Concern Form is collected in accordance with the Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Health Information Protection Act (PHIPA), as applicable. The information will not be used for any purposes other than those stated in this Privacy Statement, unless we have received consent or are permitted or required by law.

You should only provide us with personal information belonging to someone else if you have that person’s consent, or are his/her legal decision-maker. If you have included someone else’s personal information in your Compliment and Concern Form, we will assume for the purpose of collecting this information that you have proper authority to share it with us. We reserve the right to make inquiries and to verify that authority before proceeding with our process.

Use of Personal Information

TBRHSC uses the personal information you provide in the Compliment and Concern Form to review and respond to your compliment or concern. This may require us to share your personal information internally with the individuals involved in providing the care and/or services that relate to your compliment or concern, and with staff, management, senior administration and/or the Board of Directors in order to address concerns, implement changes and/or make improvements. Your personal information will also be used to contact you regarding your compliment or concern, including:

  • to confirm receipt of your compliment or concern;
  • to explain our processes for reviewing and addressing your compliment or concern;
  • to follow up on your compliment or concern, including to obtain additional information from you if needed; and/or
  • to provide you with a response.

We cannot respond to a compliment or concern submitted anonymously.

If you provide us with your email address, TBRHSC may contact you by email for these purposes. Please note that sending email over the internet is not secure, due to the potential for it to be misdirected, intercepted and/or manipulated and re-transmitted.

Disclosure of Personal Information

TBRHSC will not disclose the personal information you provide except with consent or as otherwise permitted or required by law. “Required by law” refers to situations where TBRHSC is required by court order or other legal or regulatory process, including a mandatory reporting obligation, to disclose personal information to law enforcement authorities, the courts, regulatory authorities, or another third party.


In accordance with TBRHSC’s record retention practices, personal information provided through Compliments and Concerns Forms is only kept until it is no longer necessary or relevant for the identified purposes, subject to retention periods or legal requirements. All personal information destroyed or erased from our records is done in a secure manner.

Server/Web Logs

TBRHSC maintains server logs and web logs which automatically collect and log all incoming traffic to our website including your Internet Protocol (IP) address. However, we make no attempt to link these addresses with the identity of individuals visiting our site.


Like most websites, our website may set and access “cookies” on your computer. Cookies are text files we place in your computer’s browser to store your preferences. We may use cookies to understand website usage and to improve the website’s content and offerings. For example, we may use cookies to personalize your experience (e.g. to recognize you as a member of the public when you return to our site or to determine the appropriate font size for the page). Cookies on our website do not contain any personal information and are only used to facilitate the operation of the TBRHSC website.


Information collected and transmitted via this Compliment and Concern Form is SSL (secure socket layer) encrypted, a standard security technology for establishing an encrypted link between the web server and the browser using 128-bit encryption. TBRHSC makes every attempt to secure the integrity of the data being collected through routine patching and maintenance of servers and network equipment. However, sophisticated types of attacks can defeat the security provided by SSL and therefore information submitted may be subject to interception, modification, and/or retransmission.


For questions or comments regarding this Privacy or our privacy practices, please contact our privacy office at

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